Ciaran Dynes (Director of Product Management at Progress Software) presented some numbers that made it very visual how fast our world is currently changing... and it will get faster and faster in the future...
With this ever increasing business velocity, the need for a new Customer Relationship Model is also increasing. The traditional CRM systems and strategies are not able to keep up with this acceleration.
Technorati-Tags: CRM 2.0,Business Velocity
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