Monday, June 30, 2008

The Customer changes... so do companies?

I know this youtube video is pretty old, but it still perfectly visualizes what happens if companies do not change and adopt the new Web 2.0 world...


But is a CRM 2.0 strategy everything it requires to make customers happy? What else does it take to make consumers loyal to a brand or product - why and when do they become advocates?

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Posted by Unknown at 3:34 PM
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