Technology | Context |
Customer Support Self Support | Provide a unique customer experience by providing exceptional customer support |
Sales Force Automation Sales Intelligence | Empower the sales force with the tools and data they need to work efficiently |
Enterprise 2.0 | Allow employees to collaborate internally and externally with the applications they know and love |
Wiki-Webs | Collect and share knowledge in order to leverage what has already be done |
Enterprise Search Engines | Find information quickly – independent of the place |
Blogs | Self expression and information sharing with colleagues and customers |
Social Bookmarking | Leverage the “wisdom of the crowds” |
Mashups | Reassemble existing pieces of information and functionality and build a new service |
Really Simple Syndication (RSS) | Subscribe to streams of data on the WWW |
Search Engine Optimization (SEO) | Optimize the internet presence of the corporation for search engines, so that customers an easily find them |
Campaign Management and Marketing Tools | Toolkit to find the right customers of a campaign and execute the campaign effectively |
Analytical CRM | Analyze customer behavior and draw conclusions; |
Real-time Events | Empower employees and management with real-time information; Automate actions based on real-time information and events |
We Don’t Want to Fit In. We Want to Belong
3 days ago
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