Sunday, October 13, 2013

Technology Elements in CRM 2.0

Technology

Context

Customer Support

Self Support

Provide a unique customer experience by providing exceptional customer support

Sales Force Automation

Sales Intelligence

Empower the sales force with the tools and data they need to work efficiently

Enterprise 2.0
Collaboration tools

Allow employees to collaborate internally and externally with the applications they know and love

Wiki-Webs
Forums

Collect and share knowledge in order to leverage what has already be done

Enterprise Search Engines

Find information quickly – independent of the place

Blogs
Idea Banks

Self expression and information sharing with colleagues and customers

Social Bookmarking
Tagging

Leverage the “wisdom of the crowds”
Crowdsourcing

Mashups

Reassemble existing pieces of information and functionality and build a new service

Really Simple Syndication (RSS)

Subscribe to streams of data on the WWW
(e.g. blogs, changes in a wiki, etc.)

Search Engine Optimization (SEO)

Optimize the internet presence of the corporation for search engines, so that customers an easily find them

Campaign Management and Marketing Tools

Toolkit to find the right customers of a campaign and execute the campaign effectively

Analytical CRM
Business Intelligence (BI)

Analyze customer behavior and draw conclusions;
calculate lifetime value, up-sell and cross-sell opportunities, etc.

Real-time Events
Dashboards

Empower employees and management with real-time information; Automate actions based on real-time information and events

Platforms

18 comments:

  1. This is great time for me to know the multiple technology elements in Customer Relation Ship management with the help of this blog.
    Website Designing Companies | Web Design Company India

    ReplyDelete
  2. Thanks For Your valuable posting, it was very informative.
    Sales Leads Management Software

    ReplyDelete
  3. Excellent post. I was checking constantly this blog and I am impressed! Extremely helpful info specially the last part :) I care for such information a lot. Thank you and best of luck. CRM Software || CRM Software in Mumbai || ERP Software

    ReplyDelete
  4. Wow! Great post! The content is very rich, and I really like it. It help me very much to solve some problems. It is very helpful for all the people on the web. Thanks a lot. ERP Software in Mumbai || MLM Software || MLM Software in Mumbai

    ReplyDelete
  5. Thanks for shearing this information about CRM Software and Sales Force Automation Software.

    ReplyDelete

  6. Nice post about crm solutions. If you want to buy a good crm software for easy access and management please contact us from the links below


    The online CRM software topic of discussion here is very much serious as well as they are all counting regarding the crm management software CRM tool as well as its advantages. Make this a must for your all custom crm solutions possibilities and within quick time you will start feeling up the change. Business as well as all related aspects is carefully managed by this new custom built crm tool.

    ReplyDelete
  7. This comment has been removed by the author.

    ReplyDelete
  8. Software as a service (SaaS) is transforming information technology today. Gartner defines SaaS as “software that is owned, delivered and managed remotely by one or more providers. The provider delivers software based on one set of common code and data definitions that is consumed in a one-to-many model by all contracted customers at any time on a pay-for-use basis or as a subscription based on use metrics. Here are Cloud call center, Cloud Contact Center,Virtual Call Center, Call Center Software and Call center and crm integration.

    ReplyDelete
  9. The sales lead follow up article is very much point base and there are all details and Best CRM Software important aspect counted about CRM. The point is very clear and the tool is already known to create all buzz in the market. There are online CRM software serious and higher end benefits found to work for the CRM tool. For every business it is something that is proving quite a dealer crm worth.

    ReplyDelete
  10. There are different crm software for small business seen coming up but the sole idea behind the tool remains the same. The CRM tool is successful in creating buzz in the market and has helped many around the world to carry out different work at ease. The online CRM software can be easily downloaded and installed in your system, no proper training is required to run the application.

    ReplyDelete
  11. wow!! It is very interesting and smart article I congratulate you experience and knowledge!! I have deal with ad agency management softwareI recommend you a great article on this subject

    ReplyDelete
  12. Great post with very useful information to all thanks for sharing with all of us. I like it very much.
    Time attendance systems Dubai

    ReplyDelete
  13. CRM is right in business relation have to be strong mainly with customer, it will help you to generated revenue in Past, Present and Future to continually grow of organisation.
    Web solution in Indore

    ReplyDelete
  14. This is great article !! Online Lead Management System need share lots of articles for reader who like your blog and thanks for sharing your ideas and tips.

    ReplyDelete
  15. Great tips! i would like to thanks you for sharing your content and ideas with your. I am your new blog reader keep sharing your ideas. CRM Solutions For High-Tech Companies

    ReplyDelete
  16. Nice post and gives in depth information. Thanks for this great post. Lead Management Program

    ReplyDelete