Tuesday, July 8, 2008

CRM market growing at 23% in 2007

Gartner released their CRM report, stating that the CRM market was growing with 23% in 2007.
SAP leads the pack followed by Oracle (Siebel, PeopleSoft) and SalesForce.com.

Report says that (CRM) customers are more and more looking for social networking and related technologies. This will help players that actively develop into this direction (like SalesForce.com and Oracle). Amdocs - No. 4 in the market - might suffer from this trend with a missing CRM 2.0 strategy.

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