Monday, October 13, 2008

Semantic Web

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What is the value of being able to search 124 billion web sites on cuil if I just want to have an answer to a simple question?

The Semantic Web will be the future answer to bring meaning into the fast growing information overload that the Internet delivers. It will be able to answer questions and - combined with mash-ups - show exactly the information we need rather than five thousand search results which I will never ever be able to look at.

In the context of CRM 2.0, the Semantic web will help internally to understand customers better and externally help deliver a unique experience that differentiates from competition.

..more to come...

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