Thursday, January 22, 2009

CRM 2.0 vs. Social CRM

According to blogpulse the two buzzwords are heads up with a small advantage for social CRM:

CRM 2.0 vs Social CRM

For me these two have the same meaning, but I am happy for any comments if you think otherwise…

See also the CRM 2.0 definition Wiki: crm20.pbwiki.com/

Posted by Unknown at 11:01 AM
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1 comment:

  1. UnknownJanuary 22, 2009 at 5:49 PM

    twitter voting:

    jesus_hoyos:
    @scorpfromhell @guidooswald for me CRM 2.0 and Social CRM are the same terms... here is @pgreenbe definition http://crm20.pbwiki.com/

    Brent Leary
    BrentLeary @GuidoOswald @pgreenbe and I pretty much use the terms CRM 2.0 and Social CRM interchangeably about 3 hours ago from web in reply to GuidoOswald


    A. Prem Kumar
    scorpfromhell @guidooswald I believe them to be the same, or at least Social CRM to be a subset of CRM 2.0 if the idea that CRM 2.0 should include BPM 2 about 4 hours ago from TweetDeck in reply to GuidoOswald


    Darren Flood
    dflood @GuidoOswald Social CRM gets my vote. about 5 hours ago from TwitterBerry in reply to GuidoOswald

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