This blog was started to support my MBA studies and my Master Thesis with the topic "CRM 2.0 - Next Generation Customer Relationship Model". Although I have finished my MBA, I will keep sharing some of my thoughts around social CRM and Enterprise 2.0 here and keep you entertained :)
Enjoy and feel free to tell me if you agree or think that this is far away from reality...
Thanks for the update. Look forward to your return, mid August. Cool wordle.
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