Charles encouraged me to do a strategy canvas for CRM and here is the first draft for it. I will probably add some more aspects during my research to highlight the important areas that are needed to make CRM 2.0 successful.
This blog was started to support my MBA studies and my Master Thesis with the topic "CRM 2.0 - Next Generation Customer Relationship Model". Although I have finished my MBA, I will keep sharing some of my thoughts around social CRM and Enterprise 2.0 here and keep you entertained :)
Enjoy and feel free to tell me if you agree or think that this is far away from reality...
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