I started capturing links in my browser's bookmark list and put new ideas into a mind map as I go ahead with my research. I will find a way to share the bookmarks and documents that I create so that the latest version is always accessible.
I am using FreeMind to create and update the mind map.
This blog was started to support my MBA studies and my Master Thesis with the topic "CRM 2.0 - Next Generation Customer Relationship Model". Although I have finished my MBA, I will keep sharing some of my thoughts around social CRM and Enterprise 2.0 here and keep you entertained :)
Enjoy and feel free to tell me if you agree or think that this is far away from reality...
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