Wednesday, April 30, 2008

CRM 2.0 = CRM + SCM + PRM + VRM ?

Reading through several comments about CRM 2.0, Paul Greenbergs Blog and Charles' emails, I started thinking if CRM 2.0 could be the sum of CRM connected with Supply Chain management (SCM), Partner Relationship Management (PRM) and Vendor Relationship Management (VRM).

Is the future of CRM just a mix of all of these playing together somehow? Or is there more to it?

Maybe CRM 2.0 is just the intersection of these?

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